Shipping policy

At La Belle Natoue, we are committed to providing a smooth, reliable, and transparent shipping experience for all our customers.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates

Shipping fees are calculated at checkout based on:

  • Your delivery location

  • The weight and size of your order

Any applicable shipping costs will be clearly displayed before payment.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location:

  • United States: 5–10 business days

  • Canada: 7–14 business days

  • International: 10–21 business days

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or external factors beyond our control.

4. Shipping Carriers

We work with reliable shipping partners to ensure safe and timely delivery. Carrier selection depends on your location and order type.

5. Tracking Your Order

Once your order has shipped, a tracking number will be sent to your email.
Tracking updates may take 24–48 hours to appear.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If a package is returned due to:

  • Incorrect address

  • Incomplete delivery details

  • Failed delivery attempts

Additional shipping fees may apply to reship the order.

7. Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact our customer support.
We will assist you in filing a claim with the carrier when applicable.

8. Customs & Duties (International Orders)

International orders may be subject to customs duties, taxes, or fees imposed by the destination country.
These charges are the responsibility of the customer.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product so we can assist you promptly.

10. Contact Information

For any questions regarding shipping, please reach out to our customer support through our official contact channel.